Have A Few Questions?

Home » Frequently Asked Questions

Frequently Asked Questions

Here are frequently asked questions about our end-to-end ecommerce solutions and services. If we have not dealt with your query properly, please contact us via our request consultation page:

Q: How long have you been in ecommerce support business?

Switch2eCom has more than 7 years of experience in ecommerce support business. We have been providing ecommerce website design, development, product data entry, back office support, marketing and maintenance services.

Q: What type of industries have you worked with?

We have worked with a variety of industries to support them for online success. Some of these are listed below:

- Medical Equipment
- Electronic Equipment
- Apparel & Accessories
- Automotive Components
- Computers & Peripherals
- Cosmetics / Skincare / Makeup
- Consumer Products
- Food & Beverage
- Jewellery items
- Kitchen and Bathroom
- Furnishings & Accessories
- Lighting & Decoration
- Gift & Promotional products

If you are offering services or products similar to above then you can transfer responsibilities to our team quickly without any hassle.

Q: How do I begin working with Switch2eCom?

You can get in touch with us via the contact form available on our website. In inquiry you need to provide us details of the requirements so that we can offer you suitable solutions for eCommerce website design, development, marketing and management.

Q: Do you offer free trial or sample job?

Yes, we do offer FREE trial job or sample work for catalog management without any contract so that you can analyze our work quality, turnaround and domain knowledge. This also helps us to understand project requirements clearly and offer you best suitable pricing plans.

We do not offer free trial or sample job for ecommerce website design, development and marketing services.

Q: Do you sign any agreement for business understanding?

Yes, we sign a service agreement before commencing on project and it includes duties assigned, pricing, payment term, quality commitment and dispute resolution clause.

Q: How much time it will take to start actual project after signing agreement?

Normally, it takes 24hrs after signing service agreement because we arrange a training session based on the guidelines provided by you before assigning team on account. But in case of urgency, we can start project immediately after completing business formalities.

Q: How do I pay you?

You can pay us via PayPal, Credit Card and Bank Wire Transfer. We would provide you detailed information on each of these methods.

Q: How do I ensure that my data is protected?

We take data security and confidentiality of our clients seriously. Switch2ecom has taken several actions to protect our clients including:

- Signing non-disclosure agreement with clients and employees
- Network security and encrypted disks
- Workstations do not have external storage devices such as CD drives, USB ports and etc.
- Individual Anti-Virus Protection for workstations
- Password protected email accounts and systems
- Surveillance cameras installed throughout the premises

Q: How do I stay connected with my team members at Switch2eCom?

The ecommerce product management team will be in touch with you via Email, Phone, Instant Messengers (Skype, Google Talk, AOL and Yahoo). Also, you can suggest any other mode of communication which you find suitable.

Q: How do I track progress of my project?

The account manager of your project would be responsible for daily progress report. At the end of every day account manager will send you a report detailing job completed throughout the day. The report would include queries and suggestions as well, so that we can improve quality with productivity.

Q: Can you handle project efficiently if workload increases suddenly?

We are fully equipped with experienced and capable employees to manage workload fluctuation on a short notice. We can easily & instantly add new members into team to achieve the targets planned by you and it will not affect quality standard.

Q: What can I do if I’m not satisfied with the outcome?

It is an unlikely event at Switch2eCom as from the first day of project we ask our clients for feedback so that we can produce results up to satisfaction. But unfortunately if you enter in this situation, then you may demand for staff replacement, time compensate or corrections without additional payment.

our services

Why choose Switch2eCom for ecommerce business support?

At Switch2eCom, we have been delivering successfully ecommerce solutions and services to global clients since 2006.

  • We simply listen to our clients
  • A large array of projects successfully completed
  • No matter how big or small the project is, we can deliver on time within budget
  • Flexible pricing models, No hidden charges
  • Dedicated team and project managers
  • Cutting-Edge technology for quality outcome
  • Ongoing packages with fixed pricing
  • End-to-end eCommerce support
  • Healthy communication for better understanding

Our Clients

24/7 Customer Support

Contact us anytime using one of the methods given below and we'll answer your questions as quickly as possible. We are standby to help and happy to assist you.

  • Discuss Project
    Email us your project requirements
  • Online Enquiries
    Send questions, concerns, or feedback
Free Sample